Enrolments & Payments

• Advance Payments: All students must maintain a balance of at least one lesson payment in advance at all times.
• Billing Cycles: Payments may be made in blocks of 5 or 10 lessons.
• Automatic Renewal: Booking Terms are continually rolling over and will continue until a formal termination notice is provided.
• Payment Methods: We accept card or bank transfers. Please note that card payments incur a 1.6-1.8% merchant fee.
• Duration: Fees are based on the agreed-upon duration (30/45/60 mins). No discounts are provided for late arrivals or early departures.
• Casual Lessons: Periodic lessons may only be booked up to one week in advance & will be billed at the “Casual Rate”. Fixed weekly time slots are reserved exclusively for regular students.
• Refunds: No refunds are issued for cancellations made during a bulk payment cycle or for fixed-length lesson blocks other programs, such as workshops, band programs, or group lessons.
• PLEASE NOTE: any/all new potential booking enquiries, wanting your booking day/time do get turned away, due to your timeslot being booked, paid for in advance & being locked out exclusively for you.

Cancellations & Make-up Lessons

• All missed lessons must be paid for.
• 9am Rule: Cancellations must be made NO LATER than 9am of the lesson day in order to be granted a catch-up lesson. Catch-Up Lessons can only be held outside of your regular weekly booking time. Cancellations made after 9am of the lesson day, will result in a forfeit of the lesson fee & a make up lesson can not be granted.
• Make-up Credits: You may hold a maximum of 2 make-up credits per school term (NSW Dept. Of Education Public School Calendar – Eastern Division). Credits are valid until the end of the school holidays following the missed lesson.
• If the teacher is away, & can not facilitate the missed lesson at a mutually convenient time, you are not obligated to pay for that missed lesson, you will be issued with an extra week’s credit on your paid block.

COMMUNICATIONS:

• All cancellations and make-up bookings must be sent via email to: in**@***********************om.au
• Holiday & Extended Leave Holds: In some rare cases, students may be given dispensation (pending reasoning) & pause payments for periods exceeding one week (Excluding School Holidays). However, HMC must agree to this, offer the dispensation & the parent/student must confirm the return date, with that return date paid for in advance.

Media & Agreement Duration

• Photography: Hurstville Music Centre reserves the right to use photography or video of students for promotional purposes. Please notify management in writing if you wish to opt out.
• Termination: This is a rolling agreement. To terminate your enrollment, two weeks’ notice is required.
• Updates: Terms are subject to change without prior notice. The latest version is always available on our website